Important Travel information for health and care workers

Registered health and care workers travelling to the UK from high risk countries  are required to self-isolate for 14 days. They are no longer exempt.

The move brings health and care workers in line with the general public and further protects the NHS and social care system from the spread of coronavirus from overseas, as signs of second waves begin to show in other countries.

>Get help and support from the RNIB

The RNIB provides information, advice and support to help people with sight loss remain independent and also connect people with others living with sight loss.

The Helpline is the direct line to the support, advice and products you need from the RNIB to remain independent.

Call 0303 123 9999 or email from 8am to 8pm weekdays and Saturday from 9am to 1pm,  or for further information their website is Health campaign

Public Health England has launched the Better Health campaign to support people to live healthier lives and reduce their risk of serious illness, including COVID-19.

The campaign encourages people to embrace a healthier lifestyle, supported by a range of evidence-based tools and apps providing advice on how to eat well, be more active and start losing weight.

For more information and to download the free NHS weight loss plan app visit:

You can also check if you are at risk from developing type 2 diabetes by visiting:
Support from our Compassionate Community Hub
Need help getting food, medicine or other essential items, feeling isolated, or concerned about physical and mental wellbeing?

Call the Compassionate Communities Hub on 0300 247 0050 9am to 5pm, Monday to Saturday.


Text 07870 868368

Bath & North East Somerset Council, working with 3SG, Virgin Care, and local NHS colleagues, have set up the Hub to give advice and support to those who need it during Covid-19.

If you can get support from family, friends or the local community, or can order food or medication online, please continue to do so. This means staff operating the phone line can prioritise those who need the most help and get to calls as quickly as possible

If you need to contact the council about its services please ring Council Connect on 01225 394041 or email

Staying safe to prevent an outbreak webinar

Staying safe to help prevent an outbreak will be discussed at a webinar on August 26 which focuses on our Local Outbreak Management Plan which you can find here

The webinar is at 2pm and you can register in advance here

After registering, you will receive a confirmation email containing information about joining the webinar which will be available to watch on the Council’s YouTube channel.

Working safely guidance

A number of guides on how to make a workplace coronavirus secure have been update to include updated guidance on consulting the workforce before returning to work, and on protecting people who are at higher risk.


>Latest Bulletin for Care Providers 

Please see the latest Integrated Commissioning Provider Bulletin – COVID-19 Updates: 14th August 2020

New self-isolation period – Coronavirus (COVID-19) symptoms

People who test positive for coronavirus or show symptoms must now self-isolate for at least 10 days rather than seven. This follows a change in government advice to try to avoid a resurgence of the virus. Your household should also self-isolate for 14 days.

You must self-isolate for at least 10 days if:

  • you have symptoms of coronavirus and tested positive, had an unclear result or did not have a test
  • you tested positive but have not had symptoms

The 10 days starts from when your symptoms started. If you have not had symptoms, the 10 days starts from when you had the test.

You can stop self-isolating after 10 days if either:

  • you do not have any symptoms
  • you just have a cough or changes to your sense of smell or taste – these can last for weeks after the infection has gone

Keep self-isolating if you have any of these symptoms after 10 days:

  • a high temperature or feeling hot and shivery
  • a runny nose or sneezing
  • feeling or being sick
  • diarrhoea
  • loss of appetite

Only stop self-isolating when these symptoms have gone.
If you have diarrhoea or you’re being sick, stay at home until 48 hours after they’ve stopped.

You’ll usually need to self-isolate for 14 days if:

  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive
  • you’ve been told by NHS Test and Trace that you’ve been in contact with someone who has coronavirus

Read more about how long to self-isolate


NHS Test and Trace: if you’ve been in contact with a person who has coronavirus

Follow this advice if you’re told by the NHS Test and Trace service that you’ve been in contact with a person who has coronavirus (COVID-19).

Stay at home for 14 days

If you’re told you’ve been in contact with a person who has coronavirus:

  • people in your support bubble do not need to self-isolate if you do not have symptoms
  • stay at home (self-isolate) for 14 days from the day you were last in contact with the person – it can take up to 14 days for symptoms to appear
  • do not leave your home for any reason – if you need food or medicine, order it online or by phone, or ask friends and family to drop it off at your home
  • do not have visitors in your home, including friends and family – except for essential care
  • try to avoid contact with anyone you live with as much as possible
  • people you live with do not need to self-isolate if you do not have symptoms

NHS Test and Trace: if you’re contacted after testing positive for coronavirus

In England, you’ll be contacted by the NHS Test and Trace service if you test positive for coronavirus (COVID-19).

You’ll be asked where you’ve been recently and who you’ve been in close contact with.

This will help the NHS contact anyone who may have caught the virus from you.

How you’ll be contacted

You’ll be contacted by email, text or phone.

Text messages will come from NHStracing. Calls will come from 0300 0135000.

Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian’s permission to continue the call.

What you’ll be asked to do

You’ll be asked to sign in to the NHS Test and Trace contact tracing website at

On the contact tracing website, you’ll be asked for information including:

  • your name, date of birth and postcode
  • if you live with other people
  • any places you’ve been recently, such as a workplace or school
  • names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details)

If you cannot use the contact tracing website, you’ll be asked for this information over the phone.


The NHS Test and Trace service will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087

How your information will be used

All information you provide to the NHS Test and Trace service is confidential.
No one who is contacted will be told your identity.

Anyone you’ve been in close contact with will be told to stay at home (self-isolate) for 14 days. This is because it can take up to 14 days for coronavirus symptoms to appear.


COVID-19 advice for business 

For the latest information and advice for businesses please visit:

If you receive a request for information from NHS Test and Trace this does not mean that you must close your establishment. NHS Test and Trace will, if necessary, undertake an assessment and work with you to understand what actions need to be taken.

Depending on the circumstances and the length of time that has elapsed, this could include arranging for people to be tested, asking them to take extra care with social distancing and/or – in some circumstances – asking them to self-isolate. NHS Test and Trace will give you the necessary public health support and guidance. Your staff will be included in any risk assessment and NHS Test and Trace will advise them what they should do.

If there is more than one case of COVID-19 on your premises, you should contact your local health protection team to report the suspected outbreak.

For more about Test and Trace follow this link GOV.UK: NHS Test and Trace – how it works

NHS Test and Trace

Various resources for different settings featuring a new creative:

Enjoy Summer Safely

Stay Alert

Local Outbreak Toolkit

For info on the Stay Alert campaign, contact Cabinet Office at

Community Support

Thousands of residents have joined a Compassionate Community in which people are inspired and supported to look after themselves and each other. Community support with health and wellbeing will continue to be available to everyone in Bath and North East Somerset throughout Covid-19 and beyond.
Call 0300 247 0050, email or visit for support with any of the following:
• feeling isolated, lonely or anxious
• money advice and benefits support
• collecting medication
• delivering or accessing food
• stopping smoking
• achieving a healthy weight and keeping active
• employment issues
• housing
This is a partnership between the council Virgin Care, the CCG, 3SG and others including Bath Mind and Citizens Advice BANES.

Mental health and wellbeing support

If you need mental health and wellbeing support there’s a wealth of information on these pages:

Bathnes 1BD provides information, activities and support for families and children, including mental health and emotional wellbeing. We also have a similar page for adults needing support or care, on Wellbeing Options.

You can call:

  • Avon and Wiltshire Mental Health Partnership Trust 0300 303 1320
  • The Compassionate Communities Hub 0300 247 0050
  • Bath Mind Breathing Space 01225 983130

>Domestic Abuse – At home shouldn’t mean at risk

People who are affected by domestic abuse can contact independent charity Southside on 01225 331243 or to get in touch with an advisor.

More help is available by calling the National Domestic Abuse Helpline on 0808 2000 247 or, in an emergency, dial 999.

Somerset and Avon Rape and Sexual Abuse Support (SARSAS) provides specialist services to people who have experienced rape or any kind of sexual


There are a number of scams taking advantage of people during the current situation. Cyber criminals are unfortunately preying on fears of the coronavirus by either sending scam emails that try and trick people into clicking on a false web link so please be extra vigilant.

For advice about avoiding scams follow this link

Avon and Somerset Police has also issued this advice here:

Useful links